20 Dec Standard Repair Video
Repair Video Questions
A Repair Video work order only has 2 Dynamic questions. If it was a Repair Broadband you would substitute “video” with “broadband”.
| Question | Type | Details |
|---|---|---|
| Home | Core | Were you home during the technicians visit? |
| Refer Tech | Core | Please rate how likely you would be to recommend this technician to friends or family if they were to have the same service performed? |
| Tech Arrival | Core | How satisfied are you with DISH on keeping you updated on the technician’s arrival time? |
| Professionalism | Core | How satisfied are you with the technician on their professionalism? |
| Respect | Core | How satisfied are you with the technician on respecting your home? |
| Resolve Video | Dynamic | How satisfied are you with the technician for successfully resolving your issue? |
| System Verification Video | Dynamic | How satisfied are you with the technician for verifying that the DISH system worked properly? |