CSAT and NPS Tech

CSAT stands for Customer Satisfaction. To measure how well our services meet and exceed the customer’s expectations, DISH will begin using an email based CSAT program starting on 3/15/18. In today’s marketplace where competition is fierce, customer satisfaction is critical in differentiating DISH from other providers and fulfillment partners.

The CSAT is a customer survey conducted by Dish. NPS Tech is a metric that is calculated based on the Refer Tech question from the CSAT survey.

These are metrics used in part to calculate your overall scorecard as a technician.