Five Critical Customer Service Mistakes

Don Crawley is an IT consultant who has created customer service videos and training for the IT industry and tech professionals. These concepts are applicable to the interaction between satellite technicians and customers as well.

5 Critical Customer Service Mistakes

1. We seem like we don’t care
2. We don’t listen
3. We let the customer upset us
4. We use the wrong words
5. We focus on ourselves instead of seeing it from the customer’s point of view