15 Feb Job Tracking
Daily Work
The Daily Work page allows the user to view work orders scheduled or completed on a specific date and drill down into the pay details or work order details as desired.
Steps to complete:
1. Navigate to: Job Tracking -> Daily Work
2. Enter the date to search
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3. To view a work order click on the “Work Order” tab (see below).
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4. To view a work order’s payroll details, click “Pay Details” from the Daily Work page or “View Payroll Record” from the Work Order Details page.
- Navigate to: Job Tracking -> Find Work Order
- Enter the work order number to find and click Submit
- The site will display basic customer and work order information. You may click
on the WO# for the Work Order Payroll Details
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Find Work Order
The Find Work Order page allows the user to search for a specific work order by entering the work order number. The user will be able to view the payroll status of the work order.
Steps to complete:
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Work Orders
The Work Orders module allows the user to view all work orders completed by technician (the 10 most recent work orders auto-load). The user can also search for a specific work order by selecting the search work orders. When a work order is selected, the payroll details page loads and displays the units being paid and the amount being paid. The user can also create a payroll dispute from the work order payroll details page.
Steps to complete:
- Navigate to: Job Tracking -> Work Orders
- Select the work order to view the payroll details
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Logout Procedures
Work Order Logout Procedure
From the Work Order Details page the user can successfully log out of the job directly from their device.
Steps to complete:
1. Select the Log Out option in the upper right hand corner of the Work Order Details Page
(see below).
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2. Based on the client settings there will be up to four actions that a user must complete in order to successfully close the job from within Comet.
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3. When the technician completes the sequential tasks on the logout page the app will redirect them back to the work order details page. (see below).
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Work Order RA Verification Procedure
The Work Order RA Verification page allows the user to verify equipment associated with the order or add new equipment for RA verification.
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Work Order Clock Out Procedure
The Work Order Clock out page will allow the user to clock out of the job from within the mobile site.
The steps that a user would take on the Dish Operations site when clocking out of a job are the same for the mobile version.
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