30 Jan CSAT Questions Test
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Question 1 of 6
1. Question
Put the core questions in the order they are asked on the survey.
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Home for the appointment?
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Professionalism
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Refer Tech
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Tech Arrival
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Respect
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Question 2 of 6
2. Question
Questions that are asked based on the specific work that was performed are known as what type of questions?
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Question 3 of 6
3. Question
Which type of questions do not have a point value and are not used to calculate the overall CSAT score?
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Question 4 of 6
4. Question
The survey taker is required to answer all 5 of the core questions on the CSAT survey.
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Question 5 of 6
5. Question
Match the questions to the correct type of question.
Sort elements
- Please rate how likely you would be to recommend this technician to friends or family if they were to have the same service performed?
- How satisfied are you with the technician on discussing your DISH system installation options prior to the work being done?
- How satisfied are you with your purchase experience of a Smart Home Services product or service?
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Core
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Dynamic
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Optional
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Question 6 of 6
6. Question
Match the actual question details to the proper core question.
Sort elements
- Were you home during the technicians visit?
- Please rate how likely you would be to recommend this technician to friends or family if they were to have the same service performed?
- How satisfied are you with DISH on keeping you updated on the technician’s arrival time?
- How satisfied are you with the technician on their professionalism?
- How satisfied are you with the technician on respecting your home?
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Home
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Refer Tech
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Tech Arrival
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Professionalism
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Respect
CorrectIncorrect