30 Jan CSAT Survey System Test
Quiz Summary
0 of 6 Questions completed
Questions:
Information
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
Results
Results
0 of 6 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- 6
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 6
1. Question
List the 4 steps of the Customer Service System in the proper order.
-
Fulfill the Promise
-
Focus on the Task
-
Close the Deal
-
Show You Care
View Answers:
CorrectIncorrect -
-
Question 2 of 6
2. Question
Click on the line and complete the sentence.
-
They may not remember your name, what you said, or what you did, but they won’t forget how you made them .
CorrectIncorrect -
-
Question 3 of 6
3. Question
Which type of questions on the CSAT survey does the process “Show You Care” address?
CorrectIncorrect -
Question 4 of 6
4. Question
Of the following statements, which one is TRUE pertaining to the “Focus on the Task” process?
CorrectIncorrect -
Question 5 of 6
5. Question
You will NEVER consistently get great CSAT scores if you cannot consistently install or repair the DISH video and broadband systems right the first time.
CorrectIncorrect -
Question 6 of 6
6. Question
When you have finished your work and before you leave, it is important to prepare the customer for the CSAT survey.
CorrectIncorrect