30 Jan CSAT Survey System Test
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Question 1 of 6
1. Question
List the 4 steps of the Customer Service System in the proper order.
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Close the Deal
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Focus on the Task
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Fulfill the Promise
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Show You Care
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Question 2 of 6
2. Question
Click on the line and complete the sentence.
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They may not remember your name, what you said, or what you did, but they won’t forget how you made them .
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Question 3 of 6
3. Question
Which type of questions on the CSAT survey does the process “Show You Care” address?
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Question 4 of 6
4. Question
Of the following statements, which one is TRUE pertaining to the “Focus on the Task” process?
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Question 5 of 6
5. Question
You will NEVER consistently get great CSAT scores if you cannot consistently install or repair the DISH video and broadband systems right the first time.
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Question 6 of 6
6. Question
When you have finished your work and before you leave, it is important to prepare the customer for the CSAT survey.
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