20 Dec Core Questions
| Question | Type | Details |
|---|---|---|
| Home | Core | Were you home during the technicians visit? |
| Refer Tech | Core | Please rate how likely you would be to recommend this technician to friends or family if they were to have the same service performed? |
| Tech Arrival | Core | How satisfied are you with DISH on keeping you updated on the technician’s arrival time? |
| Professionalism | Core | How satisfied are you with the technician on their professionalism? |
| Respect | Core | How satisfied are you with the technician on respecting your home? |
The Home question determines whether or not the survey is completed. Whoever is taking the survey must answer “Yes, I was home” for the survey to continue. This is the only core question that does not have a point value associated with it and therefore is not used to calculate the overall CSAT score. This question is required to be answered by the survey taker.
The Refer Tech question is the only question that has a slightly different answer than the rest of the survey questions. Instead of “satisfied”, it uses “likely”. The answers are presented as “Extremely Likely”, “Very Likely”, etc. This question is also required to be answered by the survey taker.
These core questions are always asked in this order and will appear on every survey. However, other than the Home and Refer Tech questions, the remaining 3 core questions are NOT required and the survey taker can skip any of these questions. Any question that is skipped will not count against your overall CSAT score.