CSAT Scale

CSAT Scale

Below outlines the scale used throughout the survey, in addition to the score based on the customer’s response.

  • Extremely Satisfied (9)
  • Very Satisfied (8)
  • Somewhat Satisfied (7)
  • Slightly Satisfied (6)
  • Neither Satisfied nor Dissatisfied (5)
  • Slightly Dissatisfied (4)
  • Somewhat Dissatisfied (3)
  • Very Dissatisfied (2)
  • Extremely Dissatisfied (1)