CSAT Scale

Below outlines the scale used throughout the survey, in addition to the score based on the customer’s response.

• Extremely Satisfied (9)
• Very Satisfied (8)
• Somewhat Satisfied (7)
• Slightly Satisfied (6)
• Neither Satisfied nor Dissatisfied (5)
• Slightly Dissatisfied (4)
• Somewhat Dissatisfied (3)
• Very Dissatisfied (2)
• Extremely Dissatisfied (1)