20 Dec Dynamic Questions
| Question | Type | Details |
| Resolve Video | Dynamic | How satisfied are you with the technician for successfully resolving your issue? |
| Resolve Broadband | Dynamic | How satisfied are you with the technician for successfully resolving your broadband issue? |
| Resolve OTA | Dynamic | How satisfied are you with the technician for successfully resolving your antenna issue? |
| Discuss Install Video | Dynamic | How satisfied are you with the technician on discussing your DISH system installation options prior to the work being done? |
| Discuss Install Broadband | Dynamic | How satisfied are you with the technician on discussing your broadband system installation options prior to the work being done? |
| System Verification Video | Dynamic | How satisfied are you with the technician for verifying that the DISH system worked properly? |
| System Verification Broadband | Dynamic | How satisfied are you with the technician for verifying that the broadband system worked properly? |
| Customer Education | Dynamic | How satisfied are you with the technician on teaching you about the DISH system? |
| Pole Mount Video | Dynamic | How satisfied are you with the technician’s pole mount installation? |
| Pole Mount Broadband | Dynamic | How satisfied are you with the technician’s broadband pole mount installation |
| Return Authorize (RA) Receiver | Dynamic | How satisfied are you with the technician’s setup of your new receiver? |
| Mirror TV | Dynamic | How satisfied are you with the technician on successfully displaying the same content on two TVs? |
| Relocate Dish | Dynamic | How satisfied are you with the technician’s relocation of your Dish? |
| Relocate Receiver | Dynamic | How satisfied are you with the technician’s relocation of your receiver? |
| Relocate Cable | Dynamic | How satisfied are you with the technician’s relocation of your cabling? |
| Wallfish | Dynamic | How satisfied are you with how the technician concealed the cabling to your receiver? |
| Bury Cable | Dynamic | How satisfied are you with how the technician buried your cabling? |
| Install Outdoor OTA | Dynamic | How satisfied are you with the technician for successfully installing your outdoor antenna? |
| Install Indoor OTA | Dynamic | How satisfied are you with the technician for successfully installing your indoor antenna? |
Learning which questions are asked based on the work order type will help you in preparing your customer for the CSAT survey. Let’s go over some examples.