20 Dec Optional Questions
Since SHS and Dish Protect are not mandatory for appointments, these are not calculated into the overall CSAT score. These questions will enable us to review our current product lineup and ensure customers are satisfied with the products and services.
| Question | Type | Details |
| Smart Home Services (SHS) | Optional | How satisfied are you with your purchase experience of a Smart Home Services product or service? |
| DISH Protect | Optional | How satisfied are you with your current DISH Protect plan? |