20 Dec Standard New Connect
New Connect Video
These are the questions that will be asked on the CSAT survey for a New Connect Video. For a New Connect Broadband, replace the “video” dynamic questions with the “broadband” dynamic questions.
| Question | Type | Details |
|---|---|---|
| Home | Core | Were you home during the technicians visit? |
| Refer Tech | Core | Please rate how likely you would be to recommend this technician to friends or family if they were to have the same service performed? |
| Tech Arrival | Core | How satisfied are you with DISH on keeping you updated on the technician’s arrival time? |
| Professionalism | Core | How satisfied are you with the technician on their professionalism? |
| Respect | Core | How satisfied are you with the technician on respecting your home? |
| Discuss Install Video | Dynamic | How satisfied are you with the technician on discussing your DISH system installation options prior to the work being done? |
| System Verification Video | Dynamic | How satisfied are you with the technician for verifying that the DISH system worked properly? |
| Customer Education | Dynamic | How satisfied are you with the technician on teaching you about the DISH system? |