27 Feb Nest Cameras SHS Installation
This lesson is designed to provide installation steps for SHS sales of the Nest IQ Indoor Camera and the Nest IQ Outdoor Camera.
Preparation
- Gather required tools and materials
- Phillips screwdriver
- Silicone
- Drill
- Drill bits
- 1/2” drill bit (cable hole)
- 7/32” drill bit (anchors)
- 3/32” drill bit (pilot holes)
Customer confirmation
- Put on boot covers before entering the customer’s home
- Confirm that you will be installing a Nest IQ Camera (indoor or outdoor)
- Confirm that you may be required to drill new holes in the customer’s home
- Get customer approval before making any wall penetrations
- Confirm that the customer has wifi and smart mobile device (phone or tablet)
- Provide the estimated job length to the customer
Site Survey
- Identify the camera location with the customer
- Recommended 7’-10’ above the ground
- Determine cable route and possible penetration points (required for outdoor cameras only)
- Outdoor cameras must be plugged into an indoor power outlet
- Consider cable length from camera to outlet
Nest Account Setup
- Have the customer download the Nest app on their mobile device
- If they do not already have one, have the customer create a Nest account.
- Create an account through the Nest app or go to home.nest.com
- Verify the customer’s smart phone or tablet is connected to the correct wifi network and the Bluetooth and Location Services are enabled.
- In the Nest app, select Settings then Add Product
- Scan the QR code on the camera
- Pick a location name for the camera
- Temporarily place the camera in the desired location to test wifi connection
- Plug in the camera to an approved outlet
- Connect the camera to wifi
- Connect to the same network as the mobile device being used for setup
- Test the camera’s video feed
- If the camera does not connect to the wifi network or the video stream is interrupted, the camera may need to be moved to an area with stronger wifi signal
- If wifi connection is not sufficient, work with the customer to find an alternative location.
Placing or Mounting the Camera
Indoor cameras
- Place the camera on a flat horizontal surface
- Recommended 7’-10’ above the ground
- Plug in the camera to an approved outlet
- On the customer’s device, test the camera’s video stream with the Nest app
- Pivot the camera to adjust the viewing angle as needed
Outdoor cameras
- Determine cable route
- Camera can be installed directly over the cable hole or the cable hole can be drilled closer to the indoor outlet with cable running outside of the home
- Consider the cable length (25ft)
- Consider plumbing, wiring, and duct work at penetration points
- Hold the wall plate in the mounting location and mark holes with a pencil
- Make sure the wall plate’s cable notch points in the direction of the cable route
- Get customer confirmation before drilling any holes
- Use a 1/2” bit to drill the center cable hole
- Tips:
- Identify a reference point
- Measure both entrance and exit points
- On wood – drill inside-out
- On brick – drill outside-in
- Steps:
- Clear both entrance and exit points
- Inspect for obstructions
- Drill through the wall
- Tips:
- Drill holes for screws
- For hard materials like brick, use the 7/32” bit and the included anchors
- For softer materials, drill pilot holes using the 3/32” bit
- Apply silicone to holes and baseplate
- Attach the wall plate to the wall using the included screws
- Make sure the wall plate’s cable notch points in the direction of the cable route
- Run the power cable through the hole to the interior outlet
- The end with the gray rubber ring will be attached to the camera
- Plug the power cable into the camera until it clicks
- Attach the camera to the base plate
- If cable is run along the exterior walls, secure using the included cable clips
- On the customer’s device, test the camera’s video feed with the Nest app
- Pivot the camera to adjust the viewing angle as necessary
Post-Install
- Provide customer education
- Using the Nest app
- Speaking through the camera
- Video settings
- Alert settings
- Nest Aware subscription benefits
- Transact sale in Beacon
- Leave remaining parts and documentation with the customer
- For outdoor cameras, explain how to detach the camera using the included hex key
- Have the customer sign mobility device to confirm work performed
- Thank customer
- Ensure you have all tools and equipment
- Return to vehicle
- Update appointment status to “Complete”
- Depart
Additional Resources